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FAQ

What are your guarantees?

State license in France
TRIP MY FRANCE/OBJECTIF FRANCE holds a state license number IM069110030.
This license is assigned by Atout France www.atout-france.fr on behalf of the French State on the basis of our professional capabilities, our diplomas, our financial stability and the respect of our commitments to our travelers.

Professional Liability Insurance
When we sell a trip we commit our Professional Liability. We have subscribed a contract of insurance RCP with HISCOX www.hiscox.fr, according to the contract N° HA RCP0222045 with 750 000 € by accident.
  
Financial Guarantee: APST
Professional Association of Tourism Solidarity / APST which provides our travelers with a full guarantee of the funds deposited in case of our default. The sums you have paid us are guaranteed beyond VISTA's own funds by a personal guarantee.

Transparency
The prices shown are inclusive prices that include all costs and fees for visits and activities.
The detail of the services included in the visits and activities are detailed in each offer.

Quality of services
Our guides and activities are rigorously selected by our travel advisers according to very precise criteria.

Advisers at your service
You can contact our team directly by phone at + 33 (0) 4 74 65 74 73, from Monday to Saturday from 9:00 AM to 5:30 PM or by email: contact@kalao.travel.