Home > FAQ > How can I cancel a reservation? What are the fees involved?
FAQ
How can I cancel a reservation? What are the fees involved?
For each order of visit and activity, it will be indicated in its description the conditions of cancellation which are specific to it. Some cancellation can therefore lead to fees.
- Certain visits and activities are modifiable and/or cancellable.
- Some visits and activities are not modifiable and/or cancellable.
All cancellations must be sent by e-mail as soon as possible to the following address : contact@kalao.travel
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Information
Dear Travelers,
The KALAO team is more than ever mobilized to support you in this period of health crisis caused by the Covid-19 pandemic. Our customer service and local advisors are available by email, phone or videoconference to answer all your questions and help you prepare for your upcoming departure. Feel free to contact them.
We look forward to hearing from you and your future adventures. Until then, take good care of yourself!
The KALAO team.
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