Home > FAQ > What happens if KALAO is forced to cancel an activity/visit at the last minute?
FAQ
What happens if KALAO is forced to cancel an activity/visit at the last minute?
If unforeseen circumstances force us to cancel a reservation (unavailability of the guide, closure of a site etc ...), we will refund 100% of the amount of the visit and/or activity.
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Information
Dear Travelers,
The KALAO team is more than ever mobilized to support you in this period of health crisis caused by the Covid-19 pandemic. Our customer service and local advisors are available by email, phone or videoconference to answer all your questions and help you prepare for your upcoming departure. Feel free to contact them.
We look forward to hearing from you and your future adventures. Until then, take good care of yourself!
The KALAO team.
PS: Do not hesitate to subscribe to our newsletters and to our Facebook page. We aim at inspiring and guiding you on your next amazing journeys!