Home > FAQ > What happens if I do not show up for a reserved service (strikes etc...)?
FAQ
What happens if I do not show up for a reserved service (strikes etc...)?
Unfortunately, if you can not make your visit at the time and place of the appointment, KALAO will not be able to refund your purchase.
Tip : If you have an unexpected event, call as soon as possible the phone number of the provider and/or guide that is indicated on your booking voucher. Contact us once you warned your guide. The sooner we will be warned and the better we will know how to handle the situation in your interest.
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Information
Dear Travelers,
The KALAO team is more than ever mobilized to support you in this period of health crisis caused by the Covid-19 pandemic. Our customer service and local advisors are available by email, phone or videoconference to answer all your questions and help you prepare for your upcoming departure. Feel free to contact them.
We look forward to hearing from you and your future adventures. Until then, take good care of yourself!
The KALAO team.
PS: Do not hesitate to subscribe to our newsletters and to our Facebook page. We aim at inspiring and guiding you on your next amazing journeys!