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FAQ

What happens if I do not show up for a reserved service (strikes etc...)?

Unfortunately, if you can not make your visit at the time and place of the appointment, KALAO will not be able to refund your purchase.

Tip : If you have an unexpected event, call as soon as possible the phone number of the provider and/or guide that is indicated on your booking voucher. Contact us once you warned your guide. The sooner we will be warned and the better we will know how to handle the situation in your interest.