Home > FAQ > If I reserve several visits/activities, what happens if one of them is not available?
If I reserve several visits/activities, what happens if one of them is not available?
KALAO will inform you by e-mail of the services available and those which are not. You will not be charged for services not available. Only the amount corresponding to the total of available visits will be charged to your credit card.
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The KALAO team is more than ever mobilized to support you in this period of health crisis caused by the Covid-19 pandemic. Our customer service and local advisors are available by email, phone or videoconference to answer all your questions and help you prepare for your upcoming departure. Feel free to contact them.
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The KALAO team.
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