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Home > FAQ

FAQ

Your most frequently questions about our online offers.

Who is KALAO?
What does KALAO offer ?
What are your guarantees?
May I entrust you with the total organization of my trip?
What does my price include?
What is a typical visit like?
How many people in a group?
Once there, could I have a phone number to help me?
How can I book a visit?
Can I book multiple visits at once?
Can I book tours from different destinations?
How far in advance do I have to book?
How will you confirm my order?
How can I use my booking voucher?
What is the average time to obtain confirmation of the availability of my order ?
Can you customize a tour or activity?
How can I indicate a diet, disability etc...?
How can I cancel a reservation? What are the fees involved?
How can I change my booking?
What happens if KALAO is forced to cancel an activity/visit at the last minute?
What happens if I do not show up for a reserved service (strikes etc...)?
If I reserve several visits/activities, what happens if one of them is not available?
Are credit card transactions perfectly secure?
When is my credit card debited?
Who are the guides who work for KALAO?
Do you have prices for Tourism professionals?
How can I propose my visits and/or activities to KALAO?
How can I contact you?
How does KALAO use my personal data?
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More than 150 visits to choose from

More than 150 visits to choose from

Quick and easy contact

Quick and easy contact

A project = A response

A project = A response

Secure payment

Secure payment

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Dear Travelers,

The KALAO team is more than ever mobilized to support you in this period of health crisis caused by the Covid-19 pandemic. Our customer service and local advisors are available by email, phone or videoconference to answer all your questions and help you prepare for your upcoming departure. Feel free to contact them.

We look forward to hearing from you and your future adventures. Until then, take good care of yourself!

The KALAO team.

PS: Do not hesitate to subscribe to our newsletters and to our Facebook page. We aim at inspiring and guiding you on your next amazing journeys!