Home > FAQ

FAQ

Your most frequently questions about our online offers.

Who is KALAO?
What does KALAO offer ?
What are your guarantees?
May I entrust you with the total organization of my trip?
What does my price include?
What is a typical visit like?
How many people in a group?
Once there, could I have a phone number to help me?
How can I book a visit?
Can I book multiple visits at once?
Can I book tours from different destinations?
How far in advance do I have to book?
How will you confirm my order?
How can I use my booking voucher?
What is the average time to obtain confirmation of the availability of my order ?
Can you customize a tour or activity?
How can I indicate a diet, disability etc...?
How can I cancel a reservation? What are the fees involved?
How can I change my booking?
What happens if KALAO is forced to cancel an activity/visit at the last minute?
What happens if I do not show up for a reserved service (strikes etc...)?
If I reserve several visits/activities, what happens if one of them is not available?
Are credit card transactions perfectly secure?
When is my credit card debited?
Who are the guides who work for KALAO?
Do you have prices for Tourism professionals?
How can I propose my visits and/or activities to KALAO?
How can I contact you?
How does KALAO use my personal data?